Your satisfaction is of the most importance to us. Upon the arrival of your package, All our products have been checked and packaged in good condition.we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Returns accepted within: 7 Days
Refund given as: Exchange
Return shipping paid by: Buyer
• No refund or return will be provided in accordance with following situations for item:
A. Color and size difference problems;
B.Product with some damages due to incorrect operation;
C. Washed and worn products;
D. without any quality issues.
Practically, we do not recommended any returns because of the expensive shipping cost.
Please read all description provided as a guide before you order.
If you do suppose the return is necessary, please feel free to contact us immediately, and then we will process your return.
Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging "Proof of Damage" documentation from your delivery carrier in order to process your refund.
Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.