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Thanks for your purchase in our store, and thanks for your understanding during the shopping . We strive to provide you with the best services, and try our best for your satisfaction.
1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars.
2. If you have any question,just feel free to contact with us before you leave bad feedback, we will find a way to solve any problem.
1. Preparing Time: Usually we need 2-5 working days to prepare your order according to our numerous orders every day, sometimes maybe up to 10 days.
2. Provide Shipping service for Worldwide. If your order is more than 200 dollars, we will upgrade the shipping to EMS/DHL/UPS/Fedex for free.
3. APO/FPO/DPO Shipping
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you placing the order.
For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
About Customs Duty
In consideration of our customers’ benefit, We are forced to ship your order by regular mail(unless you agree to upgrade). Please understand, however, customs duty
is out of our control we can’t guarrante no tax fee and will not bear any tax fee. We sincerely apologize for any inconvenience this may cause you.
If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
If you choose faster shipping, please remember to leave your contact number, this is required for faster shipping.
TC JEANS online shop do sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning
correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show below each items).
If you are not 100% satisfied with the quality of your purchase from TC JEANS, you can return or exchange your items within 30 days from the delivered date.
- 1. Items received within 30 days from the delivered date.
- 2. Items received unused, undamaged and in original package.
- 3. Return shipping fee is paid by buyer.
If you have any question regarding return policy, please feel free to contact us!
Enjoy your shopping in our store!