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Our garment factory will be on Chinese Spring Festival holiday from
February 1st to February 20th.
All orders will be shipped out before February 19th.
The customer service will be on holiday during February 7th- 14th and answer your messages within 48 hours during this period.
We will prepare a nice gift to the Feb.1st-Feb.20th’s orders.
Our store’s customer service time:
From Monday to Saturay
Beijing Time 9:00-18:00
New York Time 20:00-5:00
London Time 1:00-10:00
Moscrow Time 4:00-13:00
Brasilia Time 22:00-7:00
If you questions are not answered,please wait patiently,many thanks!
Please measure the clothes you usually wear to choose your size, but not to measure your body directly(there will be much measure error).
If you are not sure about your figure please contact us, and we will recommend you a right proper size.
Color Difference: Due to PC monitors, shooting methods etc, there will be a slight color difference. However, we promise our pictures are all taken in real.
Size Difference: All size are measured in "cm" by hand, Asian size are a little smaller than European size and American size. Please measure the clothes you usually wear and choose carefully.
Store Service: All emails will be answered within 1 business day. If you do not receive our reply, please kindly wait for a moment.
About the Button Hole:
For customers’ convenience, our stores’ clothes buttons and straps are installed and the buttons’ holes of all those clothes are cutted open by default before delivery. The holes cutted by hand may be not so exquisitely, so if you want to do it yourself, please contact our customer service or leave a message, thank you!
1.Worldwide free shipping by "CN POST" and "e-packet"(slow); Express shipping by EMS ,DHL, FedEx (fast).
2.Items arrived rate for most Countries:
a.CN POST: 15-25 days
c.EMS: within 15 days d.
FEDEX&DHL: 3-7 days
3.About Customs Duty:
Customs duty is out of our control we can’t guarrante no tax fee and we will not bear any tax fee. We sincerely apologize for any inconvenience this may cause you.
a.If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and
your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
b.If you choose express shipping, please remember to leave your contact number, this is required for express shipping.
When you place an order in our store, please make payment within 7 days. The faster you pay for it, the faster you will get the products!
1.Dissatisfied: Pls do not leave 3-star or less star feedbacks in advance and contact us first! Communication is always the best way to solve any problem. We are always at your service!
2.Satisfied: Give us 5-star feedbacks and better show your buyer photos, and I will give you a nice discount for your next order, dear!
If you are not satisfied with the quality of your purchase from Dia Wardrobe, you can return or exchange your items within 30 days from the delivered date.
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
Also, you can get a refund if there is something wrong with the items, and you do not want to return.
High quality denim colthes washing tips
1. 3-6 month one time for the washing is the best frequency.
2. For the first time washing, add a little white vinegar in the water (water:vineagr=20:1) and soak 30 minutes, or add 10g salt in the water and soak 10 hours.
It is useful to keep the original color.
3. Washing separately with no bleaching agents, and the water temperature should be under 30 Centigrade .
4. Turning inside out for hand washing, avoid using brush tools.
5. Keep the inside out to hang dry or dewater it by washing machine for 1 minute and hanging dry in the cool and dry place (no directly exposing to the sun).
Good maintenance is the highest affirmation for valuable denim clothes
1. Ironing with the inside out, and avoid steam iron (jet iron).
2. Avoid leaning on or seat on light color items or wet items.
3. Taking care of matching the light color garments, such as light color underwear or socks.
4. Sweat stain may lead to denim clothes fade if they have not washed before.
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